YOGA ALLIANCE® - INTERNATIONAL

CUSTOMER SERVICE POLICY


CUSTOMER SERVICE POLICY

The terms “us” or “we” or “our” herein refers to Yoga Alliance®, Yoga Alliance Australia®, Yoga Alliance International®.


Yoga Alliance aims to provide the highest standard of service to its members, students, suppliers and the general public. We will achieve this by providing direct and easy access to dedicated team of staff who can be reached  24/7 by email via our General Enquiries Form on the web-site or direct dial telephone: 0414 959 987 during office hours from: 8:00am to 5:00pm AWST excluding holiday.

Throughout all contact with customers, Yoga Alliance’s staff will aim to meet their needs through professional, courteous and efficient service. Staff will:

  • Treat all customers with respect and courtesy.

  • Respond to enquiries promptly and efficiently.

  • Explain all available options to the caller.

  • Be friendly, courteous, fair and impartial in their dealings with the caller.

  • Aim for first-call resolution.

  • Respect the right of the caller to see the information Yoga Alliance holds about them and to have their personal information protected in accordance with information privacy legislation.

When Customers Call us

  • If staff are not able to answer a caller’s query immediately, they will take contact details left by the caller on the answering machine/voicemail and provide a response within one working day.

  • If staff can’t help the customer immediately they will offer to call back by the next working day.

When Customers Email us

  • Staff will respond to emails in the order they are received within 24 hours.

Customer Feedback

Quality customer service consists of providing an efficient, fair, impartial and responsive service. It is also about delivering the most appropriate and complete service at the outset. However, things can and do go wrong and can only be put right and a quality service delivered where Yoga Alliance becomes aware of the issue.


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