The terms “us” or “we” or “our” herein refers to Yoga Alliance®, Yoga Alliance Australia®, Yoga Alliance International®.
Throughout all contact with customers, Yoga Alliance’s staff will aim to meet their needs through professional, courteous and efficient service. Staff will:
Treat all customers with respect and courtesy.
Respond to enquiries promptly and efficiently.
Explain all available options to the caller.
Be friendly, courteous, fair and impartial in their dealings with the caller.
Aim for first-call resolution.
Respect the right of the caller to see the information Yoga Alliance holds about them and to have their personal information protected in accordance with information privacy legislation.
When Customers Call us
If staff are not able to answer a caller’s query immediately, they will take contact details left by the caller on the answering machine/voicemail and provide a response within one working day.
If staff can’t help the customer immediately they will offer to call back by the next working day.
When Customers Email us
Quality customer service consists of providing an efficient, fair, impartial and responsive service. It is also about delivering the most appropriate and complete service at the outset. However, things can and do go wrong and can only be put right and a quality service delivered where Yoga Alliance becomes aware of the issue.
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